Refund policy

**Return and Refund Policy for Dreamy Designs by Stephanie**

**Last Updated: [9-8-24]**

Thank you for shopping with Dreamy Designs by Stephanie! I strive to ensure that you are completely satisfied with your purchase. Please review my return and refund policy below.

### 1. **Returns**

Due to the custom nature of many of my products, all sales are final. However, if you receive a defective or damaged item, I want to make it right. Please follow these guidelines:

- **Defective or Damaged Items:** If you receive an item that is defective or damaged, please contact me at [dreamydesignsbysteph@gmail.com] within [3] days of receiving your order. Provide a description of the issue along with photos of the defective or damaged item and its packaging.
- **Return Process:** Upon receiving your request, I will provide instructions on how to return the item. Please do not return items without prior authorization.

### 2. **Refunds**

Refunds are issued in the following cases:

- **Defective or Damaged Items:** If I approve a return for a defective or damaged item, a full refund will be issued once I have received and inspected the returned item. Refunds will be processed to the original payment method used for the purchase.

### 3. **Exchanges**

I do not offer exchanges. If you need a different size or color, please place a new order for the desired item.

### 4. **Shipping Costs**

Shipping costs are non-refundable. If you are returning an item due to a defect or damage, I will cover the cost of return shipping.

### 5. **Contact Information**

If you have any questions or concerns regarding returns or refunds, please contact me at:

**Dreamy Designs by Stephanie**  
Email: [your contact email]